Privacy and Data Protection
Fluxo is committed to protecting your privacy and ensuring the security of your personal information. This section outlines how Fluxo collects, uses, stores, and shares your data as well as your rights under applicable privacy laws.
Information we collect: Fluxo collects the following types of information:
- Personal Information: Name, email address, phone number, payment details, and other details provided during registration or booking.
- Profile Information: Including your profile picture, photos of your venue, bio and any other information you choose to share.Booking Information: Details about the spaces you list or book, including dates, times and preferences.
- Communications: Messages you send or receive through our platform.
- Usage Data: Information about your interactions with the platform, including browsing history, booking activity, and communication with Hosts or Guests.
- Device Information: Technical data such as IP address, browser type, operating system, and device identifiers used to access the platform.
- Location Information: Location data from where you access the platform.
- Payment Information: Payment details are linked via our secure payment processor, Stripe. Fluxo does not store credit card data directly.
How we use your information: Fluxo uses your data for the following purposes:
- To provide and Improve Services: Facilitating the booking and listing of Spaces, processing payments securely and efficiently, improving the platform's functionality and user experience.
- To communicate with You: Sending notifications about bookings, platform updates, providing customer support and resolving disputes, and promotional offers (if you opt-in).
- Ensure Safety and Security: Detect and prevent fraud, abuse and other harmful activities.
- Comply with Legal Obligation: Meet regulatory requirements and respond to lawful requests.
Sharing Your Information: We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that assist us in operating the platform, such as processors to facilitate secure payment transactions (e.g., Stripe) and customer support.
- Hosts or Guests: Limited information may be shared between Hosts and Guests to complete bookings.
- Legal Authorities: When required by law or in response to valid legal requests.
Data Security: Fluxo employs industry-standard security measures to protect your data, including:
- Encryption of sensitive data during transmission and storage, regular security audits and monitoring to prevent unauthorized access, secure servers and restricted access to personal information.
- However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights: Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your personal data, subject to certain legal obligations.
- Objection: Object to the processing of your personal data under certain circumstances.
- Data Portability: Request transfer of your personal information to another service provider and receive your data in a structured, commonly used format.
- Opt-Out: Withdraw consent for certain data processing activities, such as marketing communications.
- To exercise your rights, contact Fluxo's support team. We may ask you to verify your identity before responding to such requests.
Data Retention
- We retain your personal information for as long as necessary to provide our services, comply with legal requirements, resolve disputes and enforce our agreements. The retention period will be determined based upon criteria such as the nature of the information, the purpose for which it was collected and legal requirements.
Cookies
- Fluxo uses cookies and similar tracking technologies to enhance user experience and analyze platform usage. Users can manage cookie preferences through their browser settings or by using tools provided within the platform.
International Data Transfers
- If you access Fluxo from outside the United States, be aware that your data may be transferred to and processed in the United States or other countries. Fluxo ensures that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
Updates to This Policy
- Fluxo may update this Privacy and Data Protection policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant changes via email or platform notifications. The most recent version will always be available within the platform, with a “Last Updated” date clearly displayed. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
- If you have any questions or concerns about this Privacy and Data Protection policy or our data practices, please contact us through the Fluxo platform or at hello@fluxo.work
- By using the Fluxo platform, you acknowledge that you have read and understood this Privacy and Data policy and agree to the collection, use and sharing of your information as described herein.